Say the Hard Thing: A Practical Approach to Difficult Leadership Conversations

Description

Most leaders know when a conversation needs to happen. The harder part is getting clear about what really needs to be said, and then actually saying it. In this practical session, Kellie Burns explores why leaders avoid or soften difficult conversations, how to recognize when a more direct conversation is needed, and how to prepare before stepping into it. Through a simple approach, real-world examples, and sample dialogue, participants will consider how to communicate clearly, listen without losing the point of the conversation, and respond when things get uncomfortable.